Terms & Conditions
These Terms & Conditions govern access to and use of the services offered at LottoGo. By registering an account or using any part of the platform, you confirm that you have read, understood and accepted these terms, together with the Privacy Policy and Responsible Gambling guidance referenced here. If you do not agree with any term, you should not open an account or continue using the site. The operator may update these terms to reflect regulatory, technical or business changes, and continued use after an update means you accept the revised version.
1. Eligibility and minimum age
Access to the platform is restricted to individuals aged 18 or over who are legally permitted to take part in online gambling. You must hold a single account in your own name. Age and identity verification are mandatory before you can deposit or play, in line with UK Gambling Commission customer due-diligence rules. The operator may request proof of age and identity at any time and may restrict or close accounts where eligibility cannot be verified. As a UKGC-licensed brand, LottoGo participates in the GAMSTOP self-exclusion scheme, so please gamble responsibly and use the self-control tools available.
2. Account registration and security
To use the platform fully, you must create a single account with accurate, up-to-date information. You are responsible for keeping your LottoGo login credentials confidential and for all activity carried out through your account. If you suspect unauthorised access, notify support without delay and change your password. Two-factor authentication is available and recommended. Duplicate accounts may be closed and related bonuses voided.
2.1 Identity verification (KYC)
Know Your Customer checks confirm your identity, age, address and payment method using valid documents, in line with anti-money-laundering law and UKGC licence conditions. If requested information is incomplete, deposits, withdrawals or play may be restricted until verification is complete.
3. Deposits, withdrawals and payments
The platform supports deposits and withdrawals in pounds sterling (£ GBP) via debit card (Visa/Mastercard), PayPal, Apple Pay and Paysafecard. Credit cards are not accepted under UKGC rules. Withdrawals are only processed after identity verification is complete, and the stated minimum and maximum limits apply. Processing times vary by method and may be affected by security and compliance review. Gambling winnings are tax-free for players in the UK.
4. Use of the service and fair play
By using LottoGo, you agree to take part honestly and not to exploit software errors, collusion, automated tools or any other unfair advantage. The operator may monitor activity to detect irregularities and may void bets, restrict features or close accounts where abuse is suspected.
4.1 Prohibited activity
Prohibited behaviour includes bypassing security systems, falsifying your location, operating multiple accounts without permission, acting on behalf of another person or carrying out fraudulent payment activity. Where prohibited activity is identified, proportionate action may be taken in line with the operator's risk and compliance policy.
5. Bonuses and promotions
Where bonuses or promotions such as the LottoGo welcome offer or a LottoGo bonus code are offered, they are subject to specific terms such as eligibility, wagering requirements, time limits and game restrictions. These terms are presented alongside each offer. The operator may change, suspend or withdraw promotions, particularly where required for compliance or risk-management reasons.
6. Responsibility and acceptance of risk
Online gambling involves financial risk and the possibility of losing the amount staked. By using the platform, you acknowledge that you are responsible for your decisions and that the operator cannot guarantee any outcome or uninterrupted availability of the service. To the extent permitted by applicable law, the operator is not liable for losses arising from disruptions, technical issues or third-party failures.
7. Changes to terms and contact
The operator may revise these Terms & Conditions to reflect changes in law, regulatory guidance or the services offered. Updated terms are published on the platform, and continued use after the effective date constitutes acceptance. Users who do not accept the updated terms may request account closure through the usual support channels, available via live chat and the site contact form.